Graduate Analyst programme 2018 - London Organisation & IT - Support Analyst

LONDON ORGANISATION & IT develop, support and maintain over 60 applications for a wide variety of internal clients, utilising various technologies. The team is spread across London, Mumbai and Montreal. Within the department, a dedicated “Application Production Support” team exists to improve quality of service, security, monitoring and reporting.

Applications supported include Tier 1 corporate banking and finance systems, security systems, governance and compliance. Members of the team work with a wide variety of core technologies (Windows, UNIX, Java, dotNET, Tibco, SQL Server, Sybase, Oracle) and third party systems, and are located in London and Mumbai. Members of the team bring expertise in some technologies/applications, are expected to pick up skills in many others, through mentoring, internal and external training and to propose improvements.

ROLE RESPONSIBILITIES

Main contact point to develop and integrate the GENEOS monitoring tool in the LO&IT owned applications

• Requirements gathering, design and implementation of monitoring agents including alert automation
• Requirements gathering, design and implementation of application dashboards for the team and clients
• Liaise with GENEOS internal (BNPP) and external (ITRS) experts
• Documentation
• Training/mentoring other members of the team on the tool
• Release management
• Maintenance
• Suggest constant improvements

Key Contact point for CHAPS incidents and monitoring

• Follow incident and problem management process for  CHAPS incidents
• Work with LO&IT CHAPS stakeholders, business  analysts and developers.
• Build knowledge database
• Liaise with Paris IT teams to follow up outstanding incidents or problems and suggest improvements on their existing monitoring tools

Building expertise in applications & technologies supported by the team.
    
    

Managing issues and requests logged through Service Now and JIRA on LO&IT applications

• Direct problem resolution or bug logging
• Working with developers, business analysts and infrastructure teams – managing application/server access
• Providing daytime and overnight support (by rota)
• Building knowledge database
• Providing input to technical designs
• QA sign off for new application releases
• Perform application releases

Participate in Disaster Recovery exercises

Day to day Support actions:

• Prioritization, resolution, delegation and escalation of user and application queries and issues
• Proactive application and system monitoring
• High degree of communication with users, management, developers and peers
• Involvement with technical and functional quality processes and reviews

ROLE REQUIREMENTS

Soft skills required

• Adaptability and desire to learn new products and technologies
• Suggest improvements and innovation
• Reactivity & ability to understand problems and situations and to draw out logical conclusions
• Ability to manage high pressure situation , analyse, prioritise and multi-task
• Effective Communication, Rigour, Method, Autonomy, Patience
• Project planning skills
• Flexibility
• Ability to write quality documentation

 Technical competencies required:

• Application Program Interface (API)
• Programming skills
• Hardware knowledge (application , database, web servers and agents)
• Database knowledge
• General Web technologies
• Microsoft tools (advanced Excel,, Word, Powerpoint, OneNote, MS Project)

Optional competencies:

• UNIX
• C#/.NET
• C++
• SQL (Oracle, Sybase)
• Business Objects
• SSRS
• Tableau

CONDUCT

• Be a role model, supporting and fostering a culture of  good conduct
• Demonstrate proactivity, transparency, and accountability for identifying and managing conduct risks
• Consider the implications of your actions on colleagues

Location: London

Closing Date: 3rd February 2018

Salary: Competitive